Technical reversals
Technical reversal also know as " Blind reversal ", can be used to undo your last authorization operation when you are unsure of the outcome of it. This could be due to
Request timed out
Unhandled or invalid response
Suspected fraud etc.
It can be used regardless of message processing flow (single or dual).
Be aware that a technical reversal of an operation other than an authorization shouldn't be performed. You are advised to either retrieve the payment or refund , with returnOperations set to true to assess the result. Alternatively, you can try to submit the same request again, but in that case you are required to use the same operationId to avoid duplicate processing.
Perform a technical reversal
Submit a technical reversal request with an operationId that you want to reverse/undo. It is recommended to include the reason property with an appropriate value from the list given below.
SUSPECTED_MALFUNCTION
INVALID_RESPONSE
TIMEOUT_WAITING_RESPONSE
SUSPECTED_FRAUD
Example technical reversal request
Below request (POST /processing/v1/100812/520002526/operations/ 919c831d-a3df-4d52-b12f-c54d6fbf4a41 /reverse) will reverse the operation pertaining to the id provided in the URL.
Please note that the request uses two different values for the operationId . In the path you use the operationId of the operation you want us to reverse. In the body of the API request, you specify the operationId for the technical reversal request itself.
{
"operationId": "d81c90d5-e1e7-4191-9682-5fda2d38dbad",
"transactionTimestamp": "2024-10-11T13:21:24.547Z",
"reason": "TIMEOUT_WAITING_RESPONSE"
}Example technical reversal response
{
"operationId": "d81c90d5-e1e7-4191-9682-5fda2d38dbad",
"responseCode": "7204",
"responseCodeDescription": "Message stored, not forwarded: referencing unknown trx",
"responseCodeCategory": "APPROVED",
"responder": "WORLDLINE"
}